Shipping Frequently Asked Questions
1. Can I provide authority to leave for my delivery?
You can select ‘authority to leave’ (ATL) in the checkout when placing an order. By doing so, our shipping carriers will leave the delivery at your unattended premises without requiring a signature to accept the delivery. DESKY, and its shipping carriers associated with the delivery of your parcel do not accept responsibility for any loss or damage that may result. In certain instances, it may not be possible for a shipping carrier to leave a parcel with ATL instructions. For example where an address is in a secure building or complex and proper access to the address is not possible or there has not been sufficient instructions on where to leave the delivery.
2. What happens if my item is damaged during transit?
All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact page or email trade@desky.com.au directly within 2 business days of receiving your order. Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.
3. My item seems to be late
We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.
4. Do you ship to PO Boxes?
We are only able to ship Monitor Arms and Small Accessories to PO Boxes. The larger shipping size of desks, chairs and larger accessories means that we can only ship these to residential or commercial addresses. We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organises freight collection and services themselves.
5. How long does it take for your desks to be dispatched?
We ship all orders from our warehouse based in Brisbane, Qld. Orders for in-stock items placed before 12pm AEST each day are processed and shipped the same day, excluding weekends and public holidays. After 12pm, orders will be shipped on the next business day. Orders placed after 12pm on a Friday will only be shipped on Monday morning.
Tracking information is provided for all deliveries. Once your order has shipped tracking details will be sent via email and SMS if you have provided your mobile number.
Shipping Policy Notes
*The above delivery time frames are estimates from our shipping providers only. Delivery times start from the date of dispatch from our warehouse, not the date orders are submitted and refer to business days not calendar days.
*We make every attempt to ensure all deliveries arrive within the estimated time frames. Although we hope it never happens, delivery delays can occur from time to time that are out of our control, especially in COVID affected areas. If your order is more than 3 business days late based on the above time frames please contact us and provide your name, order number and date of order.
*Rural and remote areas may attract longer shipping times but we make every effort to choose the fastest delivery partner to your area to ensure we provide the fastest delivery times possible.
*Rural areas may incur additional shipping fees. Where this is the case one of our team members will contact you to discuss the extra cost or offer to cancel the order.
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